Microsoft Dynamics 365 partner in Saudi Arabia

We implement and extend Dynamics 365 across finance, supply chain, people and customer operations, starting from your priorities rather than a module list. For complex and multi-entity operations that usually means the Dynamics 365 Finance & Operations apps, often shortened to D365 F&O or D365 FO, such as Finance and Supply Chain Management, together with Human Resources and Project Operations. For growing and mid-sized companies we implement Dynamics 365 Business Central. If you still run Dynamics AX or another older ERP, we plan the move to Dynamics 365 as part of the roadmap.

On the customer side, Dynamics 365 Sales, Customer Service, Field Service and Customer Insights share one customer record with your ERP, so a cleared tax invoice, a service case and a sales opportunity all point to the same customer. Power Platform fills the gaps with apps, portals and automated workflows, including mobile apps such as SyncroStocks, our warehouse app that works with Dynamics 365 Supply Chain Management. We bring industry context from the ten industries we serve, from manufacturing and retail to construction, financial services and healthcare.

• Dynamics 365 Finance & Operations (D365 F&O)
• Dynamics 365 Business Central
• Dynamics 365 CRM
• Power Platform apps and automation

ZATCA applies its e-invoicing rules in two phases. The generation phase has been enforced since 4 December 2021. The integration phase started on 1 January 2023 and is rolled out in waves, each requiring the businesses it covers to integrate their e-invoicing solutions with ZATCA’s FATOORA platform. In July 2026 ZATCA announced Wave 25: taxpayers whose VAT-subject revenue exceeded SAR 187,500 in 2022, 2023, 2024 or 2025 must integrate by 1 February 2027, and ZATCA notifies them directly.

In Dynamics 365 Finance and Supply Chain Management, Microsoft supports the integration phase through its Electronic Invoicing service. Your system is onboarded with ZATCA to obtain cryptographic stamp identifiers (CSIDs), tax invoices are submitted for clearance, simplified invoices are reported, and the QR code ZATCA returns is imported back into Finance. We set this up end to end: onboarding, configuration, testing with your real invoice scenarios, training and go-live. For Business Central, the route depends on the Saudi localisation app in use, which we confirm during scoping.

Supplier invoices are the other half of the picture. We automate invoice capture and accounts payable in Dynamics 365, with people approving the exceptions.

• ZATCA e-invoicing for Dynamics 365
• Invoice capture and AP automation
• AP efficiency assessment (in English)

Saudi Arabia’s Personal Data Protection Law (PDPL) came into force on 14 September 2023, and the Saudi Data & AI Authority (SDAIA) publishes official guidance on it. The law applies to processing personal data in the Kingdom, including processing outside the Kingdom of data about people who live there, and it sets conditions for transferring personal data abroad. Hosting is therefore a design decision, not an afterthought.

Microsoft has announced its Saudi Arabia East datacentre region, in the Eastern Province with three availability zones, for hosting eligible workloads and data in the Kingdom. Availability varies by service. Today, for example, Business Central environments with the Saudi localisation are hosted in Microsoft’s UAE Azure geography, and electronic invoicing in Dynamics 365 Finance can involve transfers across geographies. Microsoft states that when a geography closer to a localisation becomes available, it moves Business Central environments there automatically.

We map where each workload’s data will sit, design identity and access with Microsoft Entra ID, and plan any move to Azure with your compliance team and the rules of your sector.

• Azure migration
• Cloud & Security

We bring AI into everyday work where it creates value, with people accountable for every decision. That covers Copilot and Copilot Studio agents, AI agents that act within roles and approvals, chatbots and virtual agents for customer service, and AI solutions built on Anthropic’s Claude models where they suit the task. For customer service, that can be an Arabic chatbot or an AI voice agent that says it is virtual and hands over to a person on request, as the voice agent in DONOR 360, our charity CRM, does. Arabic support differs by tool and feature, so we confirm it for your use case before we build.

Behind them sits trusted data: Microsoft Fabric data platforms, Power BI reporting and dashboards, and data science and machine learning models for forecasting and analysis. We usually start with one process, one set of trusted data and one approval route. Our rule is simple: AI drafts, people approve.

• AI agents and agentic AI
• Copilot and Copilot Studio
• AI chatbots
• Data science and analytics

ConsultTik has an office in Saudi Arabia, which you can call on +966 564 535 708. Our team supports organisations anywhere in the Kingdom, whether they are based in Riyadh, Jeddah, Dammam or elsewhere, and we deliver in Arabic and English, so finance, operations and IT teams can each work in the language they prefer.

After go-live, our managed services keep your platform running and improving with proactive monitoring, optimisation, security and 24/7 support. We also offer IT outsourcing for Microsoft platforms, and custom development for the integrations and apps, including mobile apps, that standard features don’t cover.

If your group also has entities in the UAE, Qatar or Jordan, one Dynamics 365 design can serve all of them while each meets its own rules, such as ZATCA in the Kingdom and the UAE’s e-invoicing system from 2027.

• Managed services
• IT outsourcing
• Custom development
• Microsoft Dynamics 365 partner in the UAE
• Contact our Saudi Arabia office

Lists of ERP companies in Saudi Arabia are long. These questions help you compare Dynamics 365 partners on what matters after go-live:

• Which Microsoft Solutions Partner designations do they hold today? Ours are Data & AI (Azure), Business Applications, Digital & App Innovation (Azure), AI Business Solutions and Cloud & AI Platforms.
• How will they handle ZATCA onboarding, clearance and reporting in your version of Dynamics 365?
• Where will your data be hosted, and how does that fit the PDPL and your sector’s rules?
• Can workshops, training and support run in Arabic as well as English?
• Who supports and improves the system after go-live?

• Our Microsoft partnership